Support

Find quick answers below or send us a message. Please do not include passwords, invite codes, or sensitive content in support emails.

General help

Questions about the app, Noor Links, widgets, or a problem you are seeing.

Email support →

Privacy request

Access, deletion, correction, or questions about personal information.

Contact privacy →

Delete account

Permanently remove your Noor Notes account from inside the app.

View instructions →

Common questions

Quick answers

How do I create or join a Noor Link?

Open the Noor Link tab. Tap Invite someone to create a link and get an invite code to share, or tap I have an invite code and enter the code someone sent you. If you already have a link, the same options are under Your Noor Links. Treat invite codes like private invitations.

Why did a reminder or widget not update?

Confirm that notifications are enabled for Noor Notes in iOS Settings and that Background App Refresh is available. Open Noor Notes once to refresh the latest information. If the issue continues, restart the app and contact support with your iOS version and app version.

How do I manage or cancel Noor Notes Pro?

Open iOS Settings, tap your name, then Subscriptions. Select Noor Notes to view, change, or cancel the subscription. Apple handles billing and eligible refund requests.

Does deleting the app cancel my subscription?

No. Removing the app or deleting a Noor Notes account does not automatically cancel an App Store subscription. Cancel it separately in your Apple ID subscription settings.

How do I delete my account?

In Noor Notes, open the Noor Link tab, tap the gear icon to open Settings, then tap Delete account. Review the warning and confirm. More details are available in our account deletion guide.

How does the Qibla compass use my location?

With your permission, Noor Notes uses your location and compass heading to point toward the Kaaba. The Qibla direction is calculated on your iPhone using our own calculation. Your location and compass heading stay on your device and are not sent to a Qibla service or saved to your account. No internet connection is needed for the Qibla calculation.